Expert Support & Maintenance

Ongoing support, maintenance, and consulting for SAP Business One and CompuTec solutions, from a dedicated CompuTec team that handles technical issues, updates, and system development as your business evolves.

Dedicated Support Team
Flexible Monthly Packages
Technical & Functional Support

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Long-Term Support from a Team That Knows Your System

Our dedicated support team handles the ongoing needs of your SAP Business One and CompuTec environment, from technical defect resolution and software updates through to functional consulting, system modifications, and new feature rollouts. Because our support and implementation teams are part of the same organization and work closely together, your support team has access to the full history of your implementation and a direct line to the consultants who built your system.

The Support Journey

Select a phase to see how our support evolves with you at each stage, from go-live to growth.

01Phase / Immediate Post-Go-Live

Hyper-care

Intensive support in the first weeks after your go-live date. Our consultants stay close to your team to resolve issues fast and keep day-one operations running smoothly.

The Business Value of CompuTec Support Services

System Stability and Maintenance
- Defect Resolution: Technical issues are identified and resolved by consultants familiar with your system and setup.
- Software Updates: Updates can be managed by our team or carried out independently, keeping your system current.
Functional Consulting and Development
- Expert Guidance: Direct access to consultants for advice on getting the most from your existing functionality.
- System Modifications: Changes to reports, processes, and features are handled by our own consultants as your needs evolve.
System Evolution
- New Feature Rollouts: Support for implementing additional functionality as your business requirements change.
- New Solution Implementation: Assistance with rolling out additional CompuTec solutions or SAP Business One functionalities over time.

Financial Predictability
- Monthly Hour Packages: Predictable monthly costs with discounted rates compared to ad-hoc billing.
- Hour Rollover: Unused hours carry forward for up to three months, giving flexibility across quieter periods.
Transparency and Communication
- Centralized Ticketing: Every support request is logged and trackable, with all communication recorded in one place.
- Monthly Reporting: A full activity report is provided at the start of each month for review before invoicing.
Continuity Within CompuTec
- Collaborative Teams: Our support and implementation teams work within the same organization, sharing knowledge and system history.
- No Third-Party Handover: Your system stays within CompuTec, with no risk of context being lost between providers.

What Our Support Covers

Our support services cover technical maintenance, functional guidance, and system development, keeping your SAP Business One and CompuTec environment healthy and up to date.

Maintenance & Updates
- Defect Assistance: Identification and resolution of system defects to maintain stability and continuity.
- System Updates: Software updates can be managed by our team or carried out independently by your IT team, ensuring access to the latest features and fixes.
Expert Consulting and Advisory
- Functional Guidance: Direct access to consultants via the CompuTec Support Portal for advice on getting the most from your existing solution features.
- Strategic Planning: Consulting sessions to plan future system developments, additional functionality, or new solution rollouts.
System Evolution
- Feature Optimization: Refinement and expansion of existing functionality as your business requirements change over time.
- New Solution Rollout: Support for the implementation of additional CompuTec solutions or SAP Business One functionalities as your operation grows.
Administration and Licensing
- License Management: Processing of licensing requests and changes for SAP Business One and CompuTec solutions.
- Knowledge Transfer: Training for new team members to ensure ongoing proficiency with your SAP Business One and CompuTec solutions.

Transparency & Reporting

We use the CompuTec Support Portal to manage all support requests and communication, giving you visibility of every ticket, its status, and the time spent on it.

Want to find out more about CompuTec support services and if they are the right fit for your business?

Whether you need technical maintenance, functional consulting, or want to grow your SAP Business One and CompuTec environment over time, our support team is ready to help. Get in touch to discuss the level of support that fits your business.

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Frequently Asked Questions

What happens if I do not use all my hours in a monthly package?

Unused hours from your monthly package can be carried forward and used at any point during the following three months.

What if my request exceeds my monthly hour limit?

Any hours used beyond your package limit are calculated at the end of the month and billed according to your agreed terms.

Is software maintenance included in the support package?

Our proposals cover both an annual maintenance fee and a monthly support package. If you choose both, the service includes consulting, user assistance, training, defect resolution, software modifications that do not require source code changes, update management, and other requests from your team. The goal is to keep your SAP Business One and CompuTec solution stable, up to date, and working effectively for your business.

What is covered by the annual maintenance fee?

The annual maintenance agreement covers the following:
CompuTec Support Portal Access: Designated users can submit tickets for software defects, performance improvements, or general information requests via the CompuTec Support Portal.
License Management: Direct access to request product licenses and subscription keys.
Software Updates: All new software releases and version updates are included and can be accessed via the Downloads section on the CompuTec Documentation Center.

Can support hours be used for discovering new features or training?

Yes. Monthly package hours can be used for a range of expert services including consulting, training, implementing new features, building new reports, and exploring existing functionality.

How do I report an issue?

You can submit a ticket through the CompuTec Support Portal or by emailing our support address. All communications are logged in the CompuTec Support Portal, giving you visibility of the status of every request and a record of all activity.