Quality Control & Complaint Management

Test Protocols define what is tested, by whom, when, and under what conditions — covering incoming goods, in-process checks, and outgoing shipments.

Test Protocols can be linked to specific routing operations, embedding quality checks directly into the production sequence.

A test pool groups multiple individual samples from the same lot and evaluates the overall pass/fail status based on predefined acceptance rules, supporting statistical sampling approaches.

The Quality Plan reflects the ISO 2859-1 norm for sampling procedures for inspection by attributes, allowing Quality Control Tests Pools to be generated based on the norm's acceptance rules and business partner ratings.

Each protocol sets a sample size, as a quantity or a percentage, and how often the test runs, for example after a time interval in days, hours, or minutes, after a set number of batches, or on a specific date.

A protocol lists the equipment and consumable items a test requires, along with written instructions and attachments, so inspectors have the full method at hand.

Multiple quality control tests can be created at once for a range of items or batches using the Quality Control Tests Creation Wizard, saving time when testing needs to be initiated across a large number of records.

Each test moves through defined statuses, from Created and Started through On-Hold and Waiting NCMR to Closed, so it is always clear which inspections are outstanding and which are settled.

Multiple results can be recorded for a single Test Property, with pass thresholds defined to determine the overall outcome across the sample. Results are marked Pass or Fail, and a failed result can carry its own reason code and remarks.

When a test is passed and closed, the batches it covers can be released automatically, so material only becomes available to production and shipping once its quality checks have been cleared.

Quality control documents can be triggered automatically based on business events, so inspections are not missed when items arrive or production milestones are reached.

Quality technicians and shop floor operators can access and complete quality control tests using a tablet or mobile device directly at source.

Test results entered on the mobile app are recorded directly in CompuTec ProcessForce, keeping quality records up to date as inspections happen.

The mobile app supports quality inspections at goods receipt, during production, and at outgoing shipment, covering the full material and production flow.

When a quality test fails, an NCMR formally documents the non-conformance, the affected material, defect codes, and the corrective action required. Details carry over from the originating test, including sample size, defect quantity, and the related complaint number where one exists.

A Certificate of Analysis can be generated from quality control test results, providing documented evidence of quality for a specific batch or production run.

The Quality Control Test Report brings together recorded test results across items, batches, serial numbers, and warehouses, filterable by date, status, and property, for audits and trend analysis.

Quality control inspection frequency is adjusted automatically based on supplier rating, so suppliers with a history of non-conformances receive more frequent testing.

Supplier performance is evaluated across quality, delivery accuracy, and timeliness using a weighted scorecard, giving procurement teams an objective basis for supplier decisions.

The condition of delivery vehicles and their cargo can be documented at the point of goods receipt, providing a structured record of incoming delivery conditions linked to the relevant purchase document.

Complaints from customers, suppliers, or internal teams can be recorded with full details including the affected item, batch, reason code, and complaint group.

Complaints are linked to the specific batches involved, making it straightforward to investigate the root cause using the batch traceability tools.

Complaints are categorized using configurable complaint groups and reason codes, supporting structured analysis of complaint patterns over time.

The Complaint record tracks status through to resolution, providing a documented history of the issue and the actions taken.

CompuTec PDC captures production task and time data directly from the shop floor, contributing to the production record and supporting the documentation of quality-relevant activities at operation level.

CompuTec WMS records batch and serial data at every warehouse transaction using barcode scanners and mobile devices, ensuring that incoming, outgoing, and internal movements are accurately captured and linked to quality control records in CompuTec ProcessForce.

CompuTec Labels automates label generation from batch, serial, and quality control data across CompuTec solutions, supporting accurate and consistent labeling of inspected goods throughout the operation.