More than 50% fewer customer complaints, with one connected system
Zelan was founded more than 40 years ago as a small operation producing plastic parts in a garage. Today, based in Paterek, Poland, it's one of the largest producers of plastic cutlery in Europe, running some of the most modern production lines in the industry to guarantee fully sterile finished goods. With sustainability in mind, Zelan has shifted its focus toward multi-use products, alongside a new line of biodegradable cutlery still to come. The company employs 250 people.
The catalyst for change
Before implementing SAP Business One, Zelan was using several different pieces of software and wanted to move to a centralized management system for the whole company. It had no way to monitor the flow of income and expenses in real time, and closing financial periods was labor-intensive and time-consuming.
We chose SAP Business One partly due to the advantageous quality to cost ratio. Unfortunately, our first implementation didn't go as planned. Then we met CompuTec. Thanks to their experienced consultants, we regained full control over the business.
The solution
Zelan implemented SAP Business One directly with CompuTec.
- SAP Business One is fully scalable, with a clear, intuitive user interface.
- SAP Crystal Reports gives Zelan flexible report creation, built around its own precise requirements.
- Custom authorization procedures control who can carry out certain transactions.
- MRP (Material Requirements Planning) means the right components arrive in the right place at the right time.
The results
With SAP Business One in place, Zelan has reduced customer complaints by more than 50% through process improvements made possible by the new system. Custom reports are readily available to every decision-maker, built around Zelan's own requirements, with full control and visibility over inventory and purchasing. Financial periods are now closed more quickly and easily than before.
Key outcomes:
- More than 50% fewer customer complaints, through process improvements
- Custom reports available to every decision-maker, built around Zelan's own requirements
- Full control and visibility of inventory and purchasing, with custom transaction authorizations
- The right components in the right place at the right time, through MRP
- Improved service request management
- Faster, easier financial period closing
We are able to monitor the expenditure and revenue of the company in real time. Deliveries are made on time, so there's no downtime in production orders. The system also allows us to keep on top of inventory management, which was impossible before SAP Business One.
